Shipping policy

1. Shipping Destinations

We currently ship our products to customers located in Singapore & Malaysia. If your location is not included in this list, please contact us, and we will do our best to accommodate your request.

2. Shipping Rates

  • Shipping rates are calculated based on the weight of your order, shipping destination, and the chosen shipping method. You will see the applicable shipping costs during the checkout process.

  • We may offer promotions or free shipping for qualifying orders. These promotions will be clearly indicated on our website.

3. Order Processing Time

  • Orders are typically processed and shipped within 2 to 4 business days [locally] from the date of purchase.

  • Orders placed on weekends or holidays may be processed on the next business day.

4. Estimated Delivery Times

  • Estimated delivery times vary depending on the shipping method selected and the destination. You will receive an estimated delivery date at the time of checkout.

  • Please note that delivery times are approximate and may be subject to delays beyond our control, such as customs clearance, weather conditions, or other unforeseen circumstances.

5. Shipment Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number that allows you to monitor the progress of your shipment.

6. International Shipping

  • For international orders, please be aware that customs duties, taxes, and import fees may apply upon arrival in your country. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.

7. Shipping Carriers

  • We partner with reputable shipping carriers to ensure reliable and secure delivery of your orders.

8. Order Modifications and Cancellations

  • If you need to modify or cancel an order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipment.

9. Lost or Delayed Shipments

  • In the rare event that your shipment is lost or significantly delayed, please contact us, and we will work to resolve the issue promptly. Please review our Return and Refund Policy for additional information on handling lost or delayed shipments.

10. Contact Us

If you have any questions or concerns about our Shipping Policy or your specific order, please contact us at:

[Contact Email Address]: support@modern-link.com

[Contact Phone Number]: +65 62896515 or Whatsapp us at +65 88812998

Thank you for choosing Berghoff. We strive to provide you with the best shopping experience and ensure that your orders are delivered accurately and in a timely manner.