Refund policy

1. Returns and Refunds

At Berghoff, we are committed to providing our customers with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process, subject to the terms and conditions outlined in this policy.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

• The product must be in its original, unused, and undamaged condition.
• Returns must be initiated within 7 days from the date of delivery.
• The product must be accompanied by a proof of purchase (order confirmation or receipt).

3. Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

• Items that have been used, damaged, or altered by the customer.
• Items without their original packaging.
• Customized or personalized items.
• Perishable goods.

4. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at support@modern-link.com / Whatsapp us at +65 88812998 to request a return.
• Pack the item securely in its original packaging along with all accessories and documents.
• Clearly label the package with the RA number provided.
• Ship the package to the address provided by our customer support team.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 7 to 14 business days. The refund will be issued to the original payment method used for the purchase.

6. Shipping Costs

Shipping costs for the return of non-defective items are the responsibility of the customer. We will only cover return shipping costs if the return is a result of our error (e.g., incorrect or defective item).

7. Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or a refund, as applicable.

9. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

[Customer Support Email]: support@modern-link.com

[Customer Support Phone Number]: +65 62896515 or Whatsapp us at +65 88812998

10. Changes to this Policy

Berghoff reserves the right to update or modify this refund policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website.

By making a purchase from our store, you acknowledge and agree to abide by the terms and conditions of this refund policy.

Thank you for shopping at Berghoff. Your satisfaction is our priority